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Learning Objective by Session Day and Module

Session 1, March 14, 2017

From Peer, to Manager, to Leader
At the conclusion of this module managers will be able to:

• Differentiate between leadership and management/supervision, and use the approach best suited to the situation

• Explain what successful leadership, management/supervision looks and sounds like

• Apply four key leadership principles and practices that support success for supervisors and managers

• Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives

Leading People Differently

At the conclusion of this module managers will be able to:

• Approach tasks and relationships differently with different people (using the DISC tool)

• Acknowledge how their own behavior is influenced by preferences

• Adapt their style to develop improved relationships with employees who have a different "style"

• Influence people with whom they have been challenged in  the past

Session 2, April 18, 2017

Leadership Communication Best Practices

At the conclusion of this module managers will be able to:

• Successfully use the three communication cues that impact understanding

• Use interpretive listening to help employees and colleagues understand the reason for communication

• Deliver messages in a way that achieves the intent of the communication

• Apply the most effective communication tools with different people in different situations

Coaching Employees to Higher Performance

At the conclusion of this module managers will be able to:

• Identify coaching goals based on the needs of the employee and the organization

• Adapt their coaching approach based on the person in the situation and the desired outcome

• Plan and facilitate coaching meetings for improved or higher performance

• Increase employee performance as a result of focused feedback

Session 3, May 16, 2017

Leading Others Through Change

At the conclusion of this module managers will be able to:

• Predict their own natural responses to day-to-day and event-based change

• Determine their employees' and others' predictable responses to day-to-day and event-based change

• Use their leadership and communication skills to help their employees' and others' work through issues    arising from change

• Keep and adapt gentle pressure towards successful change

Managing Performance

At the conclusion of this module managers will be able to:

• Create measurable performance goals with each employee that reinforce the organization's goals

• Observe employee performance objectively

• Reduce rater bias in evaluating performance and providing feedback

• Stay in their "Adult" persona when giving performance feedback

Session 4, June 30, 2017                                                                                                                                                                                      

Planning and Running Effective Meetings

At the conclusion of this module managers will be able to:

 • Use different processes for different meetings

• Plan and open outcome-oriented meetings

• Manage meeting processes and behaviors

• Close meetings to enhance understanding, agreement    and action

• Follow-up on meetings to provide maximum benefit

Building and Leading Effective Teams

At the conclusion of this module managers will be able to:

• Clarify the team's purpose and ensure a WIIFM     (What's In It For Me) for all

 • Define the roles and responsibilities required from team    members

• Identify and build on each team member's knowledge,    skill, experience, and interpersonal style

• Apply process tools and techniques to guide proactive team engagement

• Measure, track, and report team performance for continuous team development

Session 5, July 24, 2017

Resolving Interpersonal Conflict

At the conclusion of this module managers will be able to:

• Identify common sources of conflict

• Choose between five options for responding to conflict at the source based on the risks and benefits of each

• Adjust their preferred style for responding to conflict to achieve a productive outcome

• Facilitate and engage in a conversation focused on successful conflict resolution

Organizing Your Time, Work and Priorities

At the conclusion of this module managers will be able to:

• Identify and overcome personal time wasters, procrastination, or    indecision

• Create or enhance a personal productivity strategy based on strengths    and limitations

• Prioritize requests, requirements and deadlines

• Organize and manage their workspace, phone, and e-mail

Session 6, August 21, 2017

Why and How of Organizational Policies

 At the conclusion of this module managers will be able to:

• Explain the impact of the dynamics that drive organizational behavior in health care

• Create policies that establish or reinforce the desired organizational culture

• Interpret and communicate organizational policies and ensure understanding and buy-in to increase      compliance

• Administer and reinforce organizational policies

Business and Finance for Today's Health Care Leader

At the conclusion of this module managers will be able to:

• Read a financial report and know why it matters

• Explain health care reimbursement; how hospitals get paid, third-party payers and why they matter

• Describe the relationship between a department's finances and the hospital's finances

• Explain organizational performance measures and how to use them

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