  Quality 101: Safety & Quality Fundamentals for Healthcare Leaders
In many organizations, newly minted quality leaders are picked for their technical prowess and interpersonal skills. They are assigned responsibility for addressing quality programming and metrics and may need additional support to be successful in their new roles. Quality 101 is intended to help these new leaders thrive.
Over 10 weeks, this virtual program brings
together quality leaders and subject matter experts to form and share the foundational elements of quality improvement in
the healthcare setting. Participants will learn key concepts to promote quality in their organizations and will be provided the skills and support to apply this knowledge to the specific needs and goals within their own organization. Participants will also have the opportunity
to engage in group discussion and network with peers.
Program Details
Dates
May 30 - October 3, 2023
| Time/Length
8:30 - 10:30 AM PT every other Tuesday for 10 weeks
| Format
Online via Zoom, live session
| Cost
$1,975/person
| Program Schedule & Learning Outcomes
Each session will include an in-depth presentation of each topic, breakout sessions and/or activities. Full program schedule will be provided to registrants closer to the start date.
Module 1 Introduction to Quality 101 | May 30- Articulate the why behind the importance of quality in healthcare
- Describe the healthcare quality landscape
- Discuss how your organization is focused on quality
Module 2.1 & 2.2 Leading a Just Culture of Safety | June 13 & June 27
- Compare punitive, non-punitive, and just cultures and apply a culpability/just culture algorithm
- Describe the role of a leader in a culture of safety and identify foundational skills for creating psychological safety and tools for assessing and developing emotional intelligence
- Summarize principles of high reliability organizing (HRO), communication and resolution programs (CRP), TeamSTEPPS, and change management
Module 3.1 & 3.2 Process Improvement | July 11 & July 25
- Describe best practices for root cause analysis and distinguish between stronger, moderate, and weaker improvement actions
- Explain elements of lean process improvement and tools for data collection and mistake-proofing
Module 4.1 & 4.2 Data: From Numbers to Action| August 8 & September 19
- Investigate and share quality improvement projects and concepts and your organization
- Discover how data drives and supports quality improvement
- Learn methods of data visualization that can connect the dots on quality improvement across your organization
- Understand how IT & analytics is structured and scaled
- Data limitations from the point of care through analysis
Module 5.1 & 5.2 Population and Community Health | August 22 & September 5
Module 6 Survey Readiness | October 3
- Identify list of standard documents and policies to have available for survey preparation and/or actual survey of facility
- Summarize components of a complete Corrective Action Plan for submission to a regulatory body
| Recommended Audience
We encourage new and emerging quality leaders, infection control, resident providers, executives, and clinical leaders to join
| Credit Hours
CNE, CECH, and/or ACHE credits will be awarded to interested participants
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A digital Certificate of Completion will be awarded to participants upon successful completion of the program. Successful completion of the program will be based on attendance of virtual sessions.InstructorsAmy Anderson, MN, BSN, CNS
Abby Berube, MPH, CPHQ
Albert Froling, MHA
Megan Herman, MA
Cat Mazzawy, RN, MSN, CPPS
Jessica Symank RN, MPH, CPHQ
Brittany Weiner, MS, LMFT
View WSHA Instructors' full bio
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For more information: Jenn Bui 206.577.1818
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