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Quality 101: ​Safety & Quality Fundamentals for Healthcare Leaders

In many organizations, newly minted quality leaders are picked for their technical prowess and interpersonal skills.  They are assigned responsibility for addressing quality programming and metrics and may need additional support to be successful in their new roles.  Quality 101 is intended to help these new leaders thrive.  

Over 10 weeks, this virtual program brings together quality leaders and subject matter experts  to form and share the foundational elements of quality improvement in the healthcare setting. Participants will learn key concepts to promote quality in their organizations and will be provided the skills and support to apply this knowledge to the specific needs and goals within their own organization.  Participants will also have the opportunity to engage in group discussion and network with peers.  ​​​

Program D​​etails

May 30 - October 3, 202​3
8:30 - ​10:30 AM PT every other Tuesday for 10 weeks
Online via Zoom, live session
Program Schedule & Learning Outcomes​
Each session will include an in-depth presentation of each topic, breakout sessions and/or activities. Full program schedule will be provided to registrants closer to the start date. 

Module 1 Introduction to Quality 101
 | May 30
  • Articulate the why behind the importance of quality in healthcare
  • Describe the healthcare quality landscape
  • Discuss how your organization is focused on quality​

Module 2.1 & 2.2 Leading a Just Culture of Safety | June 13 & June 27
  • Compare punitive, non-punitive, and just cultures and apply a culpability/just culture algorithm
  • Describe the role of a leader in a culture of safety and identify foundational skills for creating psychological safety and tools for assessing and developing emotional intelligence
  • Summarize principles of high reliability organizing (HRO), communication and resolution programs (CRP), TeamSTEPPS, and change management

Module 3
.1 & 3.2 Process Improvement
 | July 11 & July 25
  • Describe best practices for root cause analysis and distinguish between stronger, moderate, and weaker improvement actions
  • Explain elements of lean process improvement and tools for data collection and mistake-proofing

​4.1 & 4.2 Data: From Numbers to Action​| August 8 & September 19
  • Investigate and share quality improvement projects and concepts and your organization
  • Discover how data drives and supports quality improvement
  • Learn methods of data visualization that can connect the dots on quality improvement across your organization
  • Understand how IT & analytics is structured and scaled
  • Data limitations from the point of care through analysis

Module 5.1 & 5.2
 Population and Community Health | August 22 & September 5​
  • Summarize “population health" as it relates to designing and monitoring quality of healthcare
  • Provide examples of health disparities experienced by historically marginalized people

  • Compare approaches for partnering and investing in programs to improve community health
  • Explain how social drivers and health-related social needs affect patient ability to achieve optimal health outcomes

Module 6​​​​​​​​ Survey Readiness | October 3
  • Identify list of standard documents and policies to have available for survey preparation and/or actual survey of facility
  • ​Summarize components of a complete Corrective Action Plan for submission to a regulatory body
​​Recommended Audience
We encourage new and emerging quality leaders, infection control, resident providers, executives, and clinical leaders to join

Credit Hours
CNE, CECH, and/or ACHE credits will be awarded to interested participants ​​

​A digital Certificate of Completion will be awarded to participants upon successful completion of the program. Successful completion of the program will be based on attendance of virtual sessions.​

Amy Anderson, MN, BSN, CNS 
Abby Berube​, MPH, CPHQ
Albert Froling, MHA 
Megan Herman, MA 
Cat Mazzawy, RN, MSN, CPPS 
Jessica Symank RN, MPH, CPHQ 

​​Brittany Weiner, MS, LMFT 

View WSHA Instructors' full bio


For more information: ​​​
Jenn Bui

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