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LEAD Academy Learning Objectives by Module​

​Module 1 - From Peer, to Manager, to Leader

  • Understand the differences between manager and leader and why it matters.
  • Learn the four stages of learning and why it matters to leadership and employee development.
  • Know three foundational principles of leadership behavior and how they work on the job.
  • Emphasize the role of the leader in balancing resources.
  • Share and learn new ideas for engaging people in resource utilization.
  • Learn four leadership strategies and how they apply to your job.​


Module 2 - Leading People Differently​

  • Know how and why different people approach tasks and relationships differently (DiSC).
  • Understand how your own behavior is influenced by preferences.
  • Develop improved relationships with employees who have a different “style".
  • Influence people with whom you have been challenged in the past.​
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Module 3 - Leadership Communication Best Practices

  • Successfully use the three communication cues that impact understanding.
  • Use interpretive listening to help employees and colleagues understand the reason for communication.
  • Know where nonproductive communication games come from.
  • Create a personal strategy to avoid unintentionally starting or getting hooked by communication games.​​



Module 4 - Resolving Interpersonal Conflict

  • Identify common sources of conflict.
  • Choose between five options for responding to conflict at the source based on the risks and benefits of each.
  • Adjust your preferred style for responding to conflict to achieve a productive outcome.
  • Facilitate and engage in a conversation focused on successful conflict resolution when resolving conflict for yourself or when mediating conflict with others.​

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Module 5 - Coaching Employees to Higher Performance

  • Learn the difference between coaching and advising.
  • Adapt your coaching approach based on the person, the situation and the desired outcome.
  • Conduct spot coaching or plan and facilitate coaching meetings for improved or higher performance.
  • Increase employee performance as a result of intentionally structured conversations.​


Module 6 - Leading Others Through Change

  • Describe natural responses to day-to-day and event-based change.
  • Predict employees' and others' responses to day-to-day and event-based change.
  • Use leadership and communication skills to help employees and others work through issues arising from change
  • Keep and adapt gentle pressure toward successful change​


Module 7 - Building and Leading Effective Teams

  • Know the four behavioral stages of team development and why they matter.
  • Practice using a tool to help clarify the team's purpose and ensure a “What's In It For Me" (WIIFM) for all team members.
  • Learn a tool to identify and build on each team member's knowledge, skill, experience, and interpersonal style to strengthen a sense of interdependence.
  • Review a process strategy that supports positive team engagement and cooperation.
  • Use a Team Health Audit to measure, track, and report team performance for continuous team development.​


Module 8 - Planning and Running Effective Meetings 

  • Plan and open outcome-oriented meetings.
  • Use different processes for different meetings.
  • Manage meeting processes and behaviors.
  • Close meetings to enhance understanding, agreement and action.
  • Follow-up on meetings to provide maximum benefit.​


Module 9 - Managing Performance

  • Identify current performance management challenges and how you manage them now.
  • Create an effective performance goal and explain why it matters.
  • Observe employee performance and describe it objectively.
  • Reduce your own rater biases in evaluating performance and providing feedback.
  • Learn the six essential steps to a successful performance conversation.​


Module 10 - Organizing Your Time, Work and Priorities

  • Assess your daily and weekly work schedules to ensure tasks align with goals and priorities.
  • Identify and manage personal habits that contribute to time wasters, procrastination, or indecision.
  • Assess and strengthen relationships with others to support time management goals and objectives.
  • Assess and organize your workspaces and stuff to remove barriers to time management.​
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Module 11 - Why and How of Organizational Policies

  • Explain the dynamics that drive organizational behavior in healthcare that influences organizational culture.
  • Create policies that establish or reinforce the desired organizational culture.
  • Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance.
  • Administer and reinforce organizational policies.
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Module 12​ - Business and Finance for Today's Health Care Leader

  • Know the words and phrases used in a basic hospital financial statement.
  • Know how statistics and key ratios tell the story of a hospital's financial health.
  • Describe how leaders' business decisions are driven by financial data.
  • Explain how your day-to-day decisions can impact your hospital's financial health.
  • Describe how to help your team understand how their decisions impact your hospital's financial health.​



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