Advanced LEAD Academy Learning Objectives By Session

Advanced Leadership Strategies: EQ-i

  • Manage emotions by better keeping them in control
  • Motivate yourself to go beyond your emotional comfort zone
  • Recognize and understand other people's emotions and why they may be expressed as they are
  • Manage relationships, i.e., manage the emotions of others to increase overall effectiveness
  • Create synergy by using the emotional pull of health care
Negotiation as a Leadership Skill
  • Decide if negotiation is needed
  • Clarify the issues and identify stakeholders

  • ​​Determine the best negotiation strategy based on desired outcomes and the relationship:  ​​hardball, softball, zero-sum or win-win
  • Focus on win-win; have alternatives if needed
  • Open the conversation and explore the issues
  • Focus the conversation and get agreement
  • Ensure appropriate follow-up and next steps

Managing and Leading Effective Projects

  • Define and clarify project scope, boundaries and expected outcomes
  • Identify all internal and external stakeholders and what information they need, from whom, by when, and in what format
  • Create a critical path and role clarifications around each milestone
  • Create a process for accountability for all team members, especially for multidisciplinary teams
  • Determine what will get measured, how and why (how it will be used) 
  • Create and implement a risk management plan to anticipate and prevent project problems
Planning Successful Change
  • Create a change strategy that reduces potential resistance
  • Know who is involved and how
  • Identify and address intended and unintended consequences
  • Anticipate others' response and manage for it
  • Gain buy-in and support from employees and stakeholders
  • Create a communication strategy
  • Measure progress and adapt as needed

Coaching for Development

  • Get employees excited about life-long learning and continuous improvement
  • Help employees recognize their aptitudes, likes and dislikes, strengths and weaknesses, and match these attributes with a vision for the future
  • Help employees focus on the benefits of determining short-and long-term goals and work to develop actions to help them get where ​they want to go
  • Support personal and professional development within the culture of your organization
Organizational Politics and Building Trust
  • Understand power and politics in the health care environment
  • Understand the value of ethical politics and strategic influence
  • Redirect, diffuse or workaround politically motivated behaviors
  • Recognize potential political motivations in yourself and others
  • Act in ways that build trust in a political environment

Improving Process Performance
  • Select or validate a process improvement opportunity as a valid priority project
  • Define and clarify project scope with boundaries
  • Determine the most appropriate team members
  • Create a process map making the process visible
  • Determine how best to establish metrics and collect data on key actions
  • Identify change ideas to accomplish the goals of the project
  • Test ideas and implement changes
  • Hardwire the changes into the organization's culture​

Managing Nonproductive Biases
  • Describe where biases come from and why it matters
  • Identify potential personal biases and how they may impact leadership effectiveness
  • Learn several strategies for breaking nonproductive biases or avoiding their negative impact
  • Apply strategies for helping team members manage nonproductive biases​